Freight and Transport Frequently Asked Questions

Below are some freight Frequently Asked Questions.

 

Q: What is door-to-door transport?

Answer: With door-to-door freight shipping, no terminals are involved in the shipment and acceptance of your freight. N-Motion Freight will pick up your cargo at your residence, place of business, or any other designated location. (Pickup and deliver is subject to accessibility and local laws.) To avoid any driver risk, they will attempt to get as close as possible to the pickup and delivery location as they can. If there are no restrictions, the drivers will then pick up and deliver to your doorstep. Since some locations do not allow or cannot be navigated by large carriers, a sizable nearby parking lot may be necessary to meet. Get started…

Q: What types of payment does N-Motion accept?

Answer: N-Motion accepts Visa, MasterCard, or Discover, which will be submitted at time of order placement.  Get started…

Question: Is it cost worthy to transport my items?

Answer: The trend of shipping is steadily increasing everyday and is a much more efficient than incurring the risks that go along with driving a vehicle long distances yourself. If you calculate the costs of gas, food, wear and tear on the vehicle, hotel accommodations, and the time spent planning & driving, you will see the benefits of shipping with N-Motion. Get started…

Q: How do I get an instant quote?

Answer: To get an instant quote for transportation, please call 1-855-407-4160 or simply submit your information online.

Q: How do I book a shipment, or start a shipment?

Answer: Call 1-855-407-4160 to schedule your shipment or start your shipment with our online order form.  Get started…

Q: Can I specify a pickup and delivery date?

Answer: Usually, we require a 1-3 day window for pickup. Dispatch times vary depending on origin and destination. For a more accurate quote on time frames, please call 1.855.407.4160. It’s important to know that drivers are restricted by law to a specific number of miles and hours per day for safety purposes. Other variables that may hinder transit times include weather, road conditions, and deliveries along the route. Get started…

Q: What is the process if there is damage to my shipment upon delivery?

Answer: Please call the offices of N-Motion immediately. In most cases, we have only 30 days to file a claim and if not reported to us within 30 days we cannot offer assistance or be held responsible for any damage that might have occurred.

Additionally, you must clearly indicate any resulting damage that occurred during transport on the “Bill of Lading” or delivery receipt issued by the driver at the time of delivery.  Get started…

Q: Are personal items allowed to be packed in car during transit?

Answer: This practice is discouraged. Additional items may shift during transit, damaging the shipment. N-Motion is not liable for any damage caused by additional items during transit. Additional contents may also block the driver’s view when loading your cargo or add additional weight to the shipment.  Get started…

Q: Can N-Motion ship inoperable, unusual vehicles, or extra parts?

Answer: Yes! N-Motion regularly ships inoperable vehicles and specializes in shipping unusual freight and vehicles; including exotic and classic automobiles. Inoperable vehicles must roll & steer and can be shipped for an additional $100 fee. Extra parts are accepted on a case-by-case basis. Additional fees may apply.  Get started…

Q: How do I get a shipment update or track my shipment?

Answer: To track your shipment or get an update on your shipment’s status, please call 1.855.407.4160 or contact us.  Get started…

Q: Will I need to deal with Customs when shipping freight overseas? 

Answer: Our company can arrange to have a clearing agent handle the Customs and government entities in other countries.  You may also handle this on your own if you choose to do so.  Get started…

Q: If any, will there be International port and clearance charges? 

Answer: Most countries usually charge fees when importing freight.  You may also have to pay additional taxes depending on which country you ship to.  Get started…

Q: Is my cargo insured while in transit overseas? 

Answer: Shipping companies are liable only up to $500 worth of damages.  It is important that you insure your freight, either getting full coverage or total loss.  Full coverage covers your cargo and the shipping expenses, where as total loss only covers the freight.  Get started…

Q: How will my cargo be shipped? 

Answer: You can ship your cargo either via container or, if car shipping a roll on/roll off vessel.  Get started…

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Call 1-855-407-4160 today for a FREE freight transport quote.

For all car shipping needs, visit www.NMotionAutoTransport.com